For domestic orders, we ship via FedEx. Depending on your location, it takes on average 4-6 business days to receive your order. 

For expedited 2 day shipping, please note orders must be placed by 12:00 PM CST to arrive in 2 days. If placing an order on the weekend, your order will ship on the following business day. Rug pads will still be shipped standard as they ship from our distributor. 

For international orders, we ship via DHL. We ship internationally to select countries. For questions or issues if your country does not show at checkout please contact info@canarylanedesigns.com for a custom quote. 

International buyers will be responsible for taxes and duty upon delivery. We recommend that you check with your country's customs policy before purchasing.

If you purchase a rug pad to your international order, please allow for an additional 5-7 business days for processing.

Due to the high value, rug orders will require signature confirmation upon delivery. If for some reason the courier ships the item back to us after missing several delivery attempts, you will be responsible for paying for the additional shipping costs incurred upon the second attempt of delivery.

We hope you absolutely love your Canary Lane purchase! However, if you aren't in love, returns can be made if they meet our return requirements.

Returns can be made on full price items for store credit or exchange only. Shipping and return shipping cost will be deducted from credit total. Store credit never expires.

If your order meets the requirements and you need to initiate a return, please email info@canarylanedesigns.com to get a pre-paid return label emailed to you. Returns must be shipped within 3 days of receipt and in the same condition which they were received.

All internationally shipped and discounted purchases are final sale. 

With each rug order, comes a detailed care booklet included in the shipment. If you lose this, please reach out and we'd be happy to email you a digital copy.

Our rugs and textiles are vintage and handmade. Each is professionally cleaned before we list them. 

However, you should be aware that when purchasing a vintage item so they may have imperfections or irregularities such as professional handmade repairs which we view as unique character traits to each individual piece. These character traits are not a flaws and do not hurt the integrity of the piece but are normal for old vintage pieces. Please feel free to ask for additional photos. 

Please note that when photographing our rugs, we use consistent, measured lighting that best mimics bright outdoor light. All of our photography equipment and all of our monitors are calibrated with color calibration solutions for optimal color accuracy.

However colors can be slightly distorted depending on the age of the screen or type of device you’re viewing our shop on or by the type of lighting you have in your space. We can send additional videos and photos of pieces if you email us and ask.

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